Privacy Policy

Mar 1, 2025

BrokerBot, Inc. ("BrokerBot," "company," "we," "our," or "us") is committed to protecting the privacy of our customers. BrokerBot provides an AI-powered tool designed to support real estate agents and brokerages by allowing them to upload "knowledge," including documents, videos, and audio files, which we use to power a custom AI model for their team or brokerage.

This Privacy Policy outlines how we collect, use, and protect personally identifiable information ("Personal Information" or "PII") that you provide when using our website, services, or applications (collectively, "Website," "Site," or "Services").

By using any part of this Website or our Services, you agree to the terms of this Privacy Policy, which may be updated periodically. Your continued use of the Site and Services following any updates shall constitute your acceptance of such changes.

Your Online Privacy Responsibilities

By using this Site and Services, you agree to take basic steps to protect your privacy, including:

- Logging out when finished to prevent unauthorized access to your information.

- Keeping your login credentials confidential.

- Using up-to-date antivirus and malware protection.

What Is Personal Information?

Personal Information refers to any data that can identify an individual, such as:

- Name, address, date of birth, gender, contact details (email, phone number, employer name)

- Login credentials

- Payment details (if applicable)

- Any data you provide when interacting with our AI model, including text, documents, audio, and video files

We may also collect non-personal information that does not directly identify you, such as aggregated data for analytics purposes.

Scope of This Privacy Policy

This Privacy Policy applies to:

- Visitors or users of our website or mobile applications

- Real estate agents, brokerages, and businesses using BrokerBot’s Services

- Service providers and business partners

- Employees and prospective employees

Collection of Personal Information

We collect Personal Information from multiple sources, including:

- Directly from You – Information you manually enter while creating an account, uploading content, or interacting with our AI system.

- Automatically Collected Data – Technical data such as IP addresses, device type, browser type, and usage activity through cookies and tracking technologies.

- Third-Party Integrations – Information obtained from integrations with real estate CRMs, document management platforms, or third-party service providers.

- Telephony Services – BrokerBot provisions telephone numbers for users, facilitating voice and SMS communication with us. This includes call logs, SMS metadata, and message content. By using these services, you consent to the collection and processing of such data.

SMS and Mobile Information Privacy

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

When you provide your mobile phone number and opt-in to receive SMS messages from BrokerBot, we collect and process this information solely to deliver the services you have requested. Your consent to receive SMS communications is separate from any other consents and is not a condition of purchase or use of our other services.