Privacy Policy

1. Introduction

BrokerBot, Inc. ("BrokerBot," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate platform and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, job title, and password
• Profile Information: Professional credentials, license numbers, brokerage affiliations, and profile photos
• Business Information: Client data, property information, transaction details, and documents you upload
• Communications: Messages, feedback, and correspondence with us or through our Services
• Payment Information: Billing address and payment card details (processed securely by our payment processor)

2.2 Automatically Collected Information

When you access or use our Services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, features used, time spent, search queries, and interaction data
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• MLS databases and real estate data providers
• Public records and property databases
• Social media platforms (if you connect your accounts)
• Business partners and service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered Services
• AI Processing: To train and enhance our AI models for better service quality
• Personalization: To customize your experience and provide relevant recommendations
• Communication: To send you updates, notifications, and support messages
• Analytics: To understand usage patterns and improve our Services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional materials (with your consent where required)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit permission to do so.

4.2 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• AI and machine learning service providers
• Payment processors
• Analytics and monitoring services
• Customer support tools

4.3 Business Transfers

If BrokerBot is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.5 Within Your Organization

If you're part of a team or organization account, certain information may be visible to other members of your organization.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Access Controls: Role-based access controls and principle of least privilege
• Infrastructure Security: Secure cloud infrastructure with regular security audits
• Monitoring: 24/7 security monitoring and incident response procedures
• Employee Training: Regular security training for all team members

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we're required to retain it for legal or compliance purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access and download your personal information from your account settings.

7.2 Correction

You can update or correct your information through your account settings.

7.3 Deletion

You can request deletion of your account and personal information by contacting us.

7.4 Opt-Out

You can opt out of marketing communications by following the unsubscribe link in emails or adjusting your account settings.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings.

7.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

7.7 European Privacy Rights

If you're located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with a supervisory authority.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. AI and Machine Learning

Our Services use artificial intelligence and machine learning technologies. We use your data to train and improve our AI models, but we implement privacy-preserving techniques including:

• Data anonymization and pseudonymization
• Differential privacy techniques
• Secure model training environments
• Regular bias and fairness assessments

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: