Associations & MLSs ยท Tier 1 Support
A tier 1 support assistant that answers members 24/7.
Trained on your bylaws, forms, and guidelines, it answers the routine questions your staff fields over and over, around the clock, so your team is freed up to focus on proactive outreach and member value. Starts at $1,500 per month.
What is a tier 1 support assistant?
A tier 1 support assistant is a member-facing AI assistant that handles your most common, repetitive support questions. BrokerBot trains it on your bylaws, forms, ethics guidelines, and local market data, then answers members instantly through branded chat on your website, 24/7, so your staff can stop answering the same questions and focus on the work that grows member value.
How it works
Set it up once, scale support forever.
We train it on your rules
Ingest your bylaws, forms, ethics guidelines, and local market data once, so every answer is grounded in your official sources.
Members self-serve, on your brand
Drop a branded assistant onto your site. Members ask in plain language and get accurate answers any time of day.
Your staff focuses on what matters
Routine volume is deflected automatically, freeing your team to do proactive outreach and create real member value.
Why associations choose it
Instant answers, freed-up staff.
Answers the routine questions
Members ask the same things over and over: dues, forms, deadlines, ethics, lockbox and MLS rules. BrokerBot answers them instantly, grounded in your official sources.
Available 24/7
Support stops depending on business hours. Members get accurate help nights, weekends, and holidays, when your staff is offline.
Frees your staff for member value
When the repetitive volume is handled, your team gets time back for proactive outreach, events, and the work that actually grows member value.
What's included
A member-support team that never sleeps.
- Branded member Q&A on your website
- Trained on your bylaws, forms, and guidelines
- Local market data and ethics guidance
- Answers 24/7, not just business hours
- Deflects routine support calls and emails
- Supports thousands of concurrent members
- Compliance and Fair Housing guardrails built in
- Usage insights into what members ask most
Tier 1 Support FAQs
What is the Tier 1 Support Assistant?
It's a member-facing AI assistant for associations and MLSs, trained on your bylaws, forms, ethics guidelines, and local market data. It answers the routine questions your staff fields over and over, 24/7, through branded chat on your website.
How much does it cost?
The Tier 1 Support Assistant starts at $1,500 per month.
What kinds of questions can it answer?
Membership and dues questions, where to find forms, deadlines, ethics and code of conduct guidance, MLS and lockbox rules, and other routine support topics, all grounded in your official sources rather than generic web content.
Does it replace our support staff?
No. It handles the repetitive tier 1 volume so your staff is freed up for proactive outreach and higher-value member work. Complex or sensitive questions can still route to a person.
How do we get started?
Book a 20-minute demo and we'll set up BrokerBot trained on your bylaws, forms, and guidelines, then show it answering real member questions through branded chat.
Scale member support to 24/7.
Book a 20-minute demo and we'll set up BrokerBot trained on your bylaws and forms, then show it answering real member questions.